1. Overview
Kenpavo and kenpavo.com are operated by Linfen Yuhan Machinery and Equipment Leasing Co., Ltd. (“we,” “us,” or “our”).
These Terms govern website use and purchases and should be read with our Privacy Policy, Shipping & Delivery Policy, and Return Policy.
Nothing in these Terms removes rights that cannot be excluded under applicable law.
2. Eligibility and Use
You must have legal capacity to enter into a purchase contract.
You must not use our website for fraud, unlawful activities, infringement, harassment, malicious code, unauthorized access, or interference with website security.
3. Products
Kenpavo offers everyday goods. Review each listing’s materials, dimensions, options, and package contents before ordering.
Different options may contain different items or quantities. Props shown in lifestyle images are not included unless stated.
Minor display-related color differences may occur, without limiting your rights if an item materially differs from its description.
Use products according to their instructions and warnings. Contact us if instructions are missing or unclear.
4. Prices and Payments
Prices, currency, shipping charges, and taxes collected by us are shown at checkout before payment.
Separate import charges may apply where not included. Your payment provider may charge conversion or transaction fees.
Available payment methods appear at checkout. Payment credentials are handled by the relevant payment providers.
Promotions follow their stated conditions. Prices may change for future purchases without automatically changing accepted orders.
5. Orders
Provide accurate contact, billing, and delivery information.
An automated confirmation acknowledges receipt. If we cannot fulfill an order because of stock, payment, a material listing error, or a reasonable fraud concern, we will contact you.
We will not substitute a materially different item or increase an agreed price without consent. If we cancel after collecting payment, we will refund the canceled items and applicable shipping charges.
6. Changes and Cancellations
Contact service@kenpavo.com immediately to request a change or cancellation.
Requests can be completed only before fulfillment begins and are subject to confirmation.
Successful cancellations before shipment receive a full refund for the canceled items and applicable shipping charges. We do not charge a standard cancellation fee.
After shipment, the return process applies, without limiting statutory cancellation rights.
7. Delivery
Orders are generally processed within 2–3 business days.
Estimated transit after dispatch is approximately 3–5 business days for local warehouse fulfillment, where available, or 10–15 business days for origin warehouse fulfillment.
Processing is additional to transit. Estimates depend on destination and fulfillment arrangements and are not guaranteed arrival dates.
Contact us about delayed or missing deliveries. Our Shipping & Delivery Policy provides further details.
8. Returns and Refunds
Return requests may be submitted within 30 days of delivery.
Change-of-mind returns generally require unused items in original condition and packaging, with proof of purchase. Customers pay return shipping for these returns.
We cover reasonable return shipping when a return is required because an item arrived damaged, defective, or incorrect.
Inspection may take up to 14 business days after receipt. Approved refunds are initiated within 3 business days, followed by an additional 3–8 business days for payment provider posting.
Our Return Policy explains the process. Restrictions do not remove mandatory rights.
9. Accounts and Privacy
Keep account credentials secure and notify us of suspected unauthorized access.
Our Privacy Policy explains personal information handling. Do not send passwords or payment credentials by email.
10. Intellectual Property and Feedback
Protected website content belongs to us or the relevant rights holders. Commercial reproduction requires permission unless otherwise permitted by law.
Reviews must reflect genuine experiences and must not be unlawful or misleading. Submitted public reviews may be displayed in connection with our store.
Positive reviews are not required to receive support, returns, or refunds.
11. Third Parties and Website Availability
Third-party services may have their own terms. This does not remove our responsibilities for fulfilling orders.
Technical issues or maintenance may interrupt access. If a material listing error affects your order, we will contact you and offer an appropriate resolution.
12. Liability and Disputes
Liability limitations apply only where permitted by law. We do not exclude responsibilities that cannot legally be excluded, including applicable consumer guarantees and product safety obligations.
Applicable mandatory consumer protections remain available. Contact us first with order details if a dispute arises, without restricting your legal remedies.
13. Changes and Severability
Updates apply to future use. The version in effect when you order applies to that purchase unless law requires otherwise or you agree to a change.
If a provision is unenforceable, the remainder continues to apply where permitted.
14. Company and Contact Information
- Operated by: Linfen Yuhan Machinery and Equipment Leasing Co., Ltd.
- Business License Entity: Linfen Yuhan Machinery and Equipment Leasing Co., Ltd.
- Registered Address: No. 52 Wenbi Road, Changning Town, Xiangning County, Linfen, Shanxi, China
- Email: service@kenpavo.com
- Phone: +1 240-831-3221
- Website: kenpavo.com