1. Return Window
You may request a return within 30 days of delivery by contacting service@kenpavo.com.
Change-of-mind returns require unused items in original condition and packaging, together with proof of purchase.
2. Exclusions
Change-of-mind returns may be excluded for items clearly marked final sale before purchase, items used or damaged by the customer, and items without original packaging.
These exclusions do not remove rights concerning defective, damaged, incorrect, or misdescribed goods.
3. Return Process
Email your order number, the item, and the reason for return. Include relevant photographs for product problems.
Wait for our instructions and the appropriate return address before shipping. The registered company address is not automatically the return address.
Our return procedure does not restrict mandatory legal rights.
4. Shipping Costs
Customers pay return shipping for change-of-mind returns.
We cover reasonable return shipping when a return is required because an item arrived damaged, defective, or incorrect. Contact us before purchasing postage so we can confirm the method.
Original shipping charges for change-of-mind returns are generally non-refundable unless law requires otherwise. Applicable charges will be refunded for our error or defective goods as required.
Keep proof of postage and use tracking where possible.
5. Product Problems
Report damaged, defective, incorrect, or missing items promptly, preferably within 7 days of delivery.
We will review the issue and arrange an appropriate resolution, which may include replacement or refund. This reporting period does not limit statutory rights.
6. Inspection and Refunds
Inspection and review may take up to 14 business days after we receive your return.
Approved refunds are initiated within 3 business days to the original payment method. Your provider may take an additional 3–8 business days to post the refund.
We will explain a declined or adjusted refund, subject to applicable rights.
Contact us if a refund remains missing after the payment provider’s expected processing period.
7. Exchanges and Cancellations
Exchange availability depends on stock and the reason for return. Contact us to discuss options.
Cancellation is available only before fulfillment begins and requires our confirmation. Successful cancellations before shipment receive a full refund for canceled items and applicable shipping charges, without a standard cancellation fee.
8. Consumer Rights
This policy does not restrict mandatory rights, including applicable cooling-off rights or remedies for defective or misdescribed goods. Greater protections provided by law take precedence.
9. Company and Contact Information
- Operated by: Linfen Yuhan Machinery and Equipment Leasing Co., Ltd.
- Business License Entity: Linfen Yuhan Machinery and Equipment Leasing Co., Ltd.
- Registered Address: No. 52 Wenbi Road, Changning Town, Xiangning County, Linfen, Shanxi, China
- Email: service@kenpavo.com
- Phone: +1 240-831-3221
- Website: kenpavo.com