1. What does Kenpavo sell?
Kenpavo offers practical everyday goods for use at home and throughout daily life. Check individual listings for features, specifications, and package contents.
2. Do I need an account?
You can order as a guest. Where available, account features may help you access order history and manage your information.
3. How do I order?
Select your product and options, review the quantity and package contents, add it to your cart, and follow checkout instructions.
4. Which payment methods and currencies are available?
Available payment methods, the final currency, and the total amount appear at checkout.
Your payment provider may apply conversion or transaction fees. Contact us if payment cannot be completed.
5. What if I cannot sign in?
Follow the sign-in instructions shown on the website. If needed, contact service@kenpavo.com. Never send us your password.
6. Can I change or cancel an order?
Contact us immediately with your order number. Changes or cancellations can be completed only before fulfillment begins and require confirmation.
Successful cancellations before shipment receive a full refund for canceled items and applicable shipping charges. We do not charge a standard cancellation fee.
7. What if my address or email is incorrect?
Email us promptly with your order number and the correct details. Address changes may not be possible after fulfillment begins.
8. When will my order arrive?
Processing generally takes 2–3 business days.
Estimated transit after dispatch is 3–5 business days for local warehouse fulfillment, where available, or 10–15 business days for origin warehouse fulfillment.
Processing is additional to transit. Delivery estimates are not guaranteed dates.
9. Where do you ship, and what does shipping cost?
Available destinations and charges appear at checkout after you enter your address. Contact us if no shipping option appears.
10. How do I track my order?
We will email tracking information when available. Updates may take time to appear.
Contact us if you have not received a shipping update within 5 business days of ordering.
11. Will import charges apply?
Unless checkout states they are included, applicable import duties, destination taxes, and clearance fees are the recipient’s responsibility.
12. What if my package is delayed or missing?
Check tracking and your delivery details, then contact us with your order number. We will help investigate and explain available resolutions.
13. What if an item is damaged, defective, incorrect, or missing?
Contact us promptly, preferably within 7 days of delivery, with your order number and relevant photographs.
We will review the issue and arrange an appropriate resolution. This reporting period does not limit statutory rights.
14. How do I return an item?
Request a return within 30 days of delivery. Change-of-mind returns generally require unused items in original condition and packaging.
Contact us for instructions and the return address before shipping.
15. Who pays return shipping?
Customers pay for change-of-mind return shipping.
We cover reasonable return shipping when a return is required because an item arrived damaged, defective, or incorrect. Contact us first.
16. When will I receive my refund?
Return inspection may take up to 14 business days after receipt.
Approved refunds are initiated within 3 business days, followed by an additional 3–8 business days for your payment provider to post them.
17. Can I exchange an item?
Contact us to discuss availability. Depending on stock and your request, we may arrange an exchange or explain the return and repurchase process.
18. Can discount codes be combined?
Only where an offer expressly permits it. Review the final discount and total at checkout.
19. How can I contact Kenpavo?
Please include your order number for order-related inquiries.
Contact Information
- Operated by: Linfen Yuhan Machinery and Equipment Leasing Co., Ltd.
- Business License Entity: Linfen Yuhan Machinery and Equipment Leasing Co., Ltd.
- Registered Address: No. 52 Wenbi Road, Changning Town, Xiangning County, Linfen, Shanxi, China
- Email: service@kenpavo.com
- Phone: +1 240-831-3221
- Website: kenpavo.com