1. Processing Time
Orders are generally processed within 2–3 business days after payment confirmation, excluding weekends and public holidays.
If an issue affects preparation or dispatch, we will contact you.
2. Estimated Transit Times
The following estimates apply after dispatch.
- Local warehouse fulfillment, where available: 3–5 business days.
- Origin warehouse fulfillment: 10–15 business days.
Processing time is additional. Estimates depend on destination, availability, and fulfillment location.
Customs clearance, holidays, weather, and carrier disruptions may cause delays. Delivery dates are estimates.
3. Destinations and Shipping Charges
Available destinations and shipping charges appear at checkout after you enter your address.
Charges may depend on destination, package weight, and delivery service. Shipping promotions follow their stated conditions.
Contact us before ordering if no shipping option is available.
4. Confirmation and Tracking
We will email shipping and tracking details when available. Carrier updates may take time to appear.
Check your spam folder. If you have not received an update within 5 business days of ordering, contact us with your order number.
5. Addresses and Order Changes
Provide a complete and accurate address.
Contact us immediately about corrections or cancellations. We can make changes only before fulfillment begins and will confirm whether a request is possible.
Successful cancellations before shipment receive a full refund for canceled items and applicable shipping charges, without a standard cancellation fee.
6. Customs and Import Charges
Unless checkout states otherwise, recipients are responsible for applicable import duties, destination taxes, and clearance fees not collected by us.
These charges are determined by the destination’s authorities. We can assist with relevant shipment information.
7. Delivery Problems
Contact us if your shipment is delayed, missing, damaged, or marked delivered but cannot be located.
We will help investigate and explain available remedies. For returned-to-sender packages, we will review the reason and discuss refund or reshipment options.
Any additional charges will be explained before you agree to them. Nothing in this policy limits mandatory consumer rights.
8. Company and Contact Information
- Operated by: Linfen Yuhan Machinery and Equipment Leasing Co., Ltd.
- Business License Entity: Linfen Yuhan Machinery and Equipment Leasing Co., Ltd.
- Registered Address: No. 52 Wenbi Road, Changning Town, Xiangning County, Linfen, Shanxi, China
- Email: service@kenpavo.com
- Phone: +1 240-831-3221
- Website: kenpavo.com